Last updated: 07/10/2026
AAX Services respects your privacy. When you contact us, request an estimate, send photos, or use our website, we may collect information needed to respond clearly, prepare your estimate, schedule service, and improve your experience.
This Privacy Policy explains what we collect, how we use it, and the choices you have.
Information We Collect
We may collect information you choose to send us, including:
Name
Email address
Phone number
Property address or service location
Tree service details
Photos, videos, or notes about your property
Estimate, scheduling, and service information
Messages you send through our website, email, text, or phone
We may also collect basic website information, including:
IP address
Device and browser type
Pages visited
Form activity
Referral source
Ad or campaign source
General location based on browser or device settings
Photos and Videos
If you send photos or videos for an estimate, they may show parts of your property. We use those files to understand the tree issue, prepare for the estimate, and plan service.
Unless you give us permission, photos and videos sent for an estimate are not used in public marketing.
How We Use Your Information
We use your information to:
Respond to your questions
Prepare and follow up on estimates
Review photos or videos you send
Schedule service
Send appointment, estimate, or service updates
Provide customer support
Send email or text follow ups, where allowed
Improve our website, forms, ads, and customer experience
Protect our business, website, customers, and team
Meet legal, tax, insurance, or recordkeeping needs
Calls, Texts, and Emails
When you give us your phone number or email address, we may contact you about your estimate, service request, appointment, or follow up.
If you agree to receive marketing texts or emails, we may send helpful reminders, seasonal updates, or service information. Consent to marketing messages is not required to request an estimate or hire AAX Services.
Message and data rates may apply for texts. Message frequency may vary.
You can opt out of marketing texts by replying STOP or by contacting us directly. You can opt out of marketing emails by using the unsubscribe link in the email or contacting us.
Cookies and Website Tracking
Our website may use cookies, pixels, analytics tools, and similar technology. These tools help us understand how people use the site, improve performance, measure ads, and show relevant messages.
These tools may be used by platforms such as Google, Meta, website hosting tools, form tools, or analytics providers.
You can control cookies through your browser settings. Where our site offers cookie settings, you can also use those controls.
How We Share Information
We do not sell your personal information for money.
We may share information with trusted service providers who help us run the website, respond to leads, send emails or texts, manage estimates, process forms, measure ads, or support our business.
These providers may include:
Website hosting and maintenance providers
Form and lead capture tools
CRM or database tools
Email and SMS platforms
Advertising and analytics platforms
Scheduling or customer service tools
Payment processors, if online payments are available
Professional advisors, when needed
We may also share information when required by law, to protect our rights, to prevent fraud, or as part of a business transfer.
Advertising and Retargeting
We may use advertising tools to reach homeowners who visited our website, requested information, or interacted with our ads.
This may include limited information shared with platforms such as Google or Meta to measure ad performance, improve targeting, or show relevant ads. Some state privacy laws may treat this as sharing for targeted advertising.
You can adjust your ad preferences through the settings offered by those platforms.
How We Protect Information
We take reasonable steps to protect the information we collect. No website, form, email, text message, or online system is completely secure, but we work to use practical safeguards that fit the information we handle.
How Long We Keep Information
We keep information as long as needed to respond to your request, provide service, manage records, follow up with you, improve our business, or meet legal and business requirements.
When information is no longer needed, we may delete it, archive it, or anonymize it.
Your Choices
You may contact us to ask to:
Update your contact information
Opt out of marketing messages
Request access to information we have about you
Ask us to delete certain information
Ask questions about how your information is used
We may need to verify your request before taking action. Some information may need to be kept for legal, safety, accounting, service, or business records.
Links to Other Websites
Our website may link to other websites or platforms. We are not responsible for the privacy practices, content, or security of those third party sites.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page.
Contact Us
Questions about this Privacy Policy can be sent to:
AAX Services
1420 Washington Blvd STE 301 Detroit MI 48226
313-980-9050
info@aaxservices.com
